Terms and Conditions of HKIA VIP Lounge User

Please read these Terms and Conditions carefully before using HKIA VIP Lounge. By using the HKIA VIP Lounge service, you agree that you have read these Terms and Conditions and that you accept and agree to be bound by them.

• Definition

  Defined terms used in these Terms and Conditions shall have the same meaning as the terms used in the Terms and Conditions for Booking HKIA VIP Lounge. Where the same terms are defined separately in these Terms and Conditions, the meaning given to them in this Clause shall prevail when construing these Terms and Conditions.

  1.1

  “Ad-hoc Service” means any additional service item(s) ordered by a VIP or a Companion while he/she uses the Lounge.

  1.2

  “Airline” means the air carrier which the VIP travels with via HKIA.

  1.3

  “Airport”, or “HKIA” means Hong Kong International Airport.

  1.4

  “Authority”, “AA”, “we”, “our” or “us” means Airport Authority Hong Kong, a body corporate validly existing by virtue of the Airport Authority Ordinance, Cap 483, Laws of Hong Kong Special Administrative Region ("Hong Kong").

  1.5

  “Booking” or “Confirmed Booking” means a Booking Request confirmed by the Authority, by which the Applicant will receive a confirmation via the email address provided by the Applicant.

  1.6

  “Booking Request” means the request submitted by, or on behalf of, the VIP (and his/her Companion) to the Authority for the provision of Service.

  1.7

  “Business Partner” means the Authority’s business partner and its employees authorised by the Authority to provide service to VIPs and their Companion(s).

  1.8

  “Companion” means a HKIA VIP Lounge user who is not a passenger but accompanies a VIP to HKIA VIP Lounge and uses part of the Service.

  1.9

  “Law Enforcement Agencies” or “LEA” means any or all of the Hong Kong Police Force, Customs and Excise Department and Immigration Department of the Government of the Hong Kong Special Administrative Region, as the context may require.

  1.10

  “Lounge” means the physical premises and facility of HKIA VIP Lounge where majority of the Service is delivered to VIPs.

  1.11

  “Passenger Handling Agent” or “PHA” means the passenger/baggage handling agent and its staff appointed by Airlines.

  1.12

  “Pre-booked Service” means the Service and Add-on Service item(s) ordered before the Lounge visit.

  1.13

  “Service” means the standard all-inclusive HKIA VIP lounge service provided to VIPs and their Companion(s) by the Authority, which includes departing and arrival flight facilitation service, selected food and beverage, amenities, facilities in the lounge and tarmac transfer service, except the airport processes referred to in the below Role of the Authority section.

  1.14

  “Staff” or “Service Team” means the employees of the Authority providing services for HKIA VIP Lounge.

  1.15

  “Website” means the official website of HKIA VIP Lounge including the self-service booking platform.

  1.16

  “VIP” means the HKIA VIP Lounge user who is a departing or arriving passenger of Hong Kong through HKIA.

  1.17

  “You” means the person who uses the HKIA VIP Lounge.

• Role of the Authority

  2.1

  The Authority merely operates the Lounge and facilitates various airport processes such as check-in for boarding, security screening, immigration and customs clearance. The Authority however does not handle these processes:
  
  

  2.1.1

  Flight and baggage related services which are carried out by Airlines or their Passenger Handling Agents;

  2.1.2

  Departure and arrival immigration process which is carried out by Hong Kong Immigration Department;

  2.1.3

  Customs clearance process which is carried out by Hong Kong Customs and Excise Department;

  2.1.4

  Security checking service which is carried out by Aviation Security Company Limited;

  2.1.5

  In-lounge　shopping service and sales activities which are carried out by the Authority’s Business Partners; and

  2.1.6

  In-town transportation service which is carried out by the Authority’s Business Partners.

  2.2

  Since the Authority is not a party involved in any of the above airport process, the Authority disclaims any liability, loss or inconvenience which you may sustain, suffer or experience as a result of any decision or action made or taken by any of the parties concerned. You are advised to raise any inquiries or disputes regarding these processes with the relevant parties.

• Admission to the Lounge (applicable to Companions only)

  3.1

  Before admission to the Lounge, our Staff will ask you to present your Booking information and identification documents.

  3.2

  A Companion will only be admitted to the Lounge if he/she is accompanied by a VIP who has secured a Booking. If the VIP does not show up at the Lounge, this will be regarded as a no show of the VIP and no refund shall be made by the Authority for the relevant Booking.

• Provision of Service for Departure VIP

  4.1

  You are advised to arrive at the Lounge with your checked luggage no less than ninety (90) minutes prior to the scheduled flight departure time to allow sufficient time for flight facilitation process by Airlines, PHA and LEA.

  4.2

  Upon your arrival at the Lounge, you will be asked to present your Booking information (which is stated in your confirmation email). To enjoy exclusive services offered to specific groups of users, you may be required to present additional identification document.

  4.3

  You will need to provide your travel document(s), air ticket(s), baggage and health documentation for subsequent check-in for your flight. Additional information may be required by individual Airlines and PHA. You are solely responsible for ensuring these travel documents and information meet the requirements of the Airline and/or PHA, and if applicable, your transit airport and/or the relevant government authorities of your destination port. The Authority shall accept no responsibility in this aspect.

  4.4

  After checking-in for your flight, you are welcomed to use the Lounge and the Pre-Booked Service listed in your Booking. In addition to the Pre-Booked Service, you may order other Ad-hoc Service if you wish.

  4.5

  When the departure time approaches, our Staff will accompany you to the departure area in the Lounge for security clearance and immigration clearance before entering the restricted area. After that, our Staff will lead you to the boarding gate or the parking bay of the flight by means of VIP vehicles before the boarding time.

  4.6

  In the event that the flight is delayed after you arrive at the Lounge, we will use our best endeavours to accommodate your prolonged use of the Lounge. However, such accommodation may not always be feasible and it is possible that Ad-hoc Service charge may be incurred.

• Provision of Service for Arrival VIP

  5.1

  Upon your arrival at HKIA, our Staff will greet you at the arrival gate or beside the aircraft. Upon verification of your Booking information, we will escort you to the Lounge by a VIP vehicle.

  5.2

  At the arrival area of the Lounge, you will need to present your travel document(s) and baggage reclaim tag(s) for immigration clearance, baggage retrieval and customs clearance. Clearance processes may be delayed if you cannot provide the required documents.

  5.3

  If you do not wish to wait for your checked baggage at the arrival area of the Lounge, you may go through customs clearance with your hand-carry baggage first, and wait for your checked baggage at the resting area of the Lounge. However, you will not be allowed to leave the resting area of the Lounge until your checked baggage is cleared by the officers of the Hong Kong Customs and Excise Department (two-step customs clearance process). This two-step customs clearance process is offered at the sole discretion of the officers of the Hong Kong Customs and Excise Department. Upon request by the officers of the Hong Kong Customs & Excise Department, you may need to go through customs clearance again with your checked baggage.

  5.4

  During your waiting time at the resting area of the Lounge, you are welcomed to use the Lounge and Pre-booked Service listed in your Booking. In addition to the Pre-Booked Service, you may order Ad-hoc Service if you wish.

  5.5

  In the event that your arrival flight is delayed, we will use our best endeavours to accommodate your delayed use of the Lounge. However, such accommodation may not always be feasible and extra Ad-hoc Service charge may be incurred.

• Ad-hoc Service

  6.1

  While you are at the Lounge, you may order Ad-hoc Service if you wish. Payment for Ad-hoc Service is in addition to the Service charge for the Pre-Booked Service. We accept payment by Visa, MasterCard, American Express, UnionPay, Alipay, Alipay(HK) and WeChat Pay for Ad-hoc Service. Payment by cash is not acceptable.

  6.2

  All prices are for Ad-hoc Service are listed in Hong Kong Dollars (HKD).

• Lounge Rules and Regulation

  7.1

  To use the Lounge, VIPs or Companions who are aged 11 or below must be accompanied by other VIPs or Companions who are aged 18 or above. Alcoholic drinks at the Lounge will not be provided to VIPs or Companions under the age of 18.

  7.2

  In order to preserve the privacy and confidentiality of VIPs and their Companions, all VIPs and Companions must conduct themselves in an appropriate manner including not disturbing other Lounge users, or disclose the presence of particular Lounge users to any third party.

  7.3

  All VIPs and Companions shall ensure that they are at all times appropriately dressed. The Authority reserves the right at its sole and absolute discretion to refuse entry or to dismiss any VIP or Companion whose behaviour or attire is considered inappropriate by our Staff or is likely to offend other users.

  7.4

  It is the responsibility of each VIP to ensure that he/she is fit for his/her flight and meets all requirements of the Airlines following consumption of alcohol at the Lounge. We accept no responsibility or liability for VIPs who are denied boarding by the Airlines.

  7.5

  The following activities are not permitted in the Lounge area:
  
  

  7.5.1

  Holding of gatherings, events, demonstration, speeches or touting activities unless such is authorised by the Authority and/or our Staff;

  7.5.2

  Engaging in unsafe act, or any other act which may impede the operation of the Lounge or damage any of the Lounge facility;

  7.5.3

  Becoming intoxicated, whether or not as a result of consumption of alcohol served at the Lounge;

  7.5.4

  Acting in an aggressive, rude, abusive or threatening manner towards any person present at the Lounge;

  7.5.5

  Bringing of animals into the Lounge (except for guide dogs accompanying persons with sight disability);

  7.5.6

  Smoking of cigarettes, pipes or cigars (including electronic cigarettes); and

  7.5.7

  Using the Lounge for any unlawful purposes or in any inappropriate manners.

  If any person is found to be in breach of any of the provisions set out in Clause 7.5, the Authority may take any action as it thinks fit including without limitation dismissing such person from the Lounge.

• Refund Policy

  8.1

  Please refer to our Refund Policy in Terms and Conditions for Booking HKIA VIP Lounge.

  8.2

  The Authority shall have the sole and absolute discretion in determining applications for refund.

  8.3

  Without prejudice to the generality of Clause 8.1, the Authority shall review applications for refund on a case-by-case basis for the following scenarios:
  
  

  8.3.1

  Where part of the Pre-Booked Service cannot be fulfilled due to uncontrollable and/or unforeseeable factors;

  8.3.2

  Where the VIP is denied boarding or landing; or

  8.3.3

  Where the VIP is under investigation and has been taken into custody by the LEA.

  8.4

  Refund shall be made by the Authority through the same channel or medium used in payment for the Booking.

• Liability

  9.1

  We shall not be liable to the VIP or his/her Companion for any loss or damage caused to or suffered by the VIP or his/her Companion as a direct or indirect result of:
  
  

  9.1.1

  Our provision or non-provision of the Lounge or any of the Services (including Pre-Booked Services and/or Ad-hoc Services); or

  9.1.2

  Any delay in provision of any of the Services (including Pre-Booked Services and/or Ad-hoc Services)

  by reason or any circumstances that are not foreseeable or beyond our control.

  9.2

  To the fullest extent permitted by law, our maximum liability arising from:
  
  

  9.2.1

  Our provision or non-provision of the Lounge or any of the Services (including Pre-Booked Services and/or Ad-hoc Services); or

  9.2.2

  Any delay in provision of any of the Services (including Pre-Booked Services and/or Ad-hoc Services)

  shall be capped at the amount of payment actually received by the Authority in respect of the relevant Pre-Booked Service (and Ad-hoc Service if applicable).

  9.3

  We shall under no circumstances be liable or responsible for any theft, loss or damage to personal belongings brought into the Lounge by any VIP or his/her Companion. VIPs and Companions shall take care of their personal belongings at all times.

  9.4

  All information or recommendation given by or on our behalf regarding the Airport services or flight details is for your information only. We shall not be liable if such information or recommendation is inaccurate, outdated or is considered unsuitable due to any reason.

  9.5

  For departure VIPs, we shall not be liable if you are late in arriving at the Lounge resulting in the Airlines’ and/or their PHAs’ refusal to accept you and/or your luggage for the flight.

• Indemnity

  10.1

  You hereby agree to indemnify and hold the Authority, its officers, employees, agents and contractors harmless against all damages, losses, costs (including legal costs), expenses and liabilities suffered or incurred arising out of your use of:
  
  

  10.1.1

  The Lounge;

  10.1.2

  Any facilities or any Services (including Pre-Booked Service or Ad-hoc Service) at the Lounge; and/or

  10.1.3

  Your failure to act in accordance with these Terms and Conditions.

• Data Protection

  11.1

  By using the Lounge and Service, you agree that we can store, process and use the personal data you provide during your admission into the Lounge, and during your use of the Lounge, for fulfillment of the Service.

  11.2

  We are committed to safeguarding the privacy of all individuals with respect to their personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong. For information about our treatment of personal data, please refer to our Privacy Policy.

• General

  12.1

  In case of any dispute between the parties in respect of or in connection with these Terms and Conditions, our determination shall be final and binding.

  12.2

  The rights and remedies provided in these Terms and Conditions are cumulative and not exclusive of any rights or remedies provided by law.

  12.3

  No waiver of any breach of these Terms and Conditions shall be effective unless made in writing by the party granting such waiver.

  12.4

  No failure by us to enforce at any time or for any period any one or more of these Terms and Conditions shall be a waiver by us of the right at any time subsequently to enforce any or all of these Terms and Conditions.

  12.5

  You shall not assign or transfer your rights or obligations under these Terms and Conditions or any part, interest or share herein without our prior written consent.

  12.6

  If any provision of these Terms and Conditions is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable, the parties shall amend that provision in such reasonable manner so as to achieve the intention of the parties. Alternatively, at our discretion, it may be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions shall remain in full force and effect, unless we (at our discretion) decide that the effect of such declaration is to defeat the original intention of the parties.

  12.7

  These Terms and Conditions shall be governed by the laws of Hong Kong and both you and the Authority agree to submit to the exclusive jurisdiction of the Hong Kong courts.

  12.8

  We may revise these Terms and Conditions at any time without prior notice. Any change made to these Terms of Conditions will be posted on this Website. Your continued use of this Website after any such posting amounts to your conclusive acceptance of the revised Terms of Conditions. If any dispute arises, our determination shall be final.

  12.9

  Where these Terms and Conditions are available in other languages, the English version is the governing version and shall prevail.